Frequently Asked Questions

How long does it take from when I place the order to when I get the first draft?
After your payment has reflected in my account please allow 3-5 days for me to create the draft and send it through. Remembrance images may take up to 3 weeks and all images may take longer during busy periods (I'll keep you up to date as much as I can though)


What do you mean by "digital image"?
I send your keepsake to you over e-mail as a digital image. You will receive the image as a .jpg file (so the same as a digital photo) unless otherwise requested. Your image will print out at up to A3 in size.


Can I see the design as you create it?
Yes, I will send you the draft when I have created the image for you so that you can easily request any changes that need to be made. Please note that some changes may occur an additional charge.


Can I supply a photo or picture for my word art design?
Yes, you can send through your own image to be used on your word art design. Please only supply images you own the rights to, do not submit copyrighted material. There is no additional charge for using your own picture.


Can I add my photo into the design and will it be at an extra cost?
Yes, in most cases it will be possible to add your photo into the design and it will be at no additional cost to you.


I like a design but I want to change a couple of things about it, would this be possible?
Most likely, all colours and fonts can be changed and in most cases it will be possible to make any other changes you may request. This may come at an additional cost, it would depend on how much time it would take me to make the changes requested.


I don't see a design that I like but I know what I want. Would you help me create my custom design?
Yes, if you have an idea of what you want I would be happy to help you and create a custom design. I have done keepsakes for birth, remembrance, graduation, kids poems, wedding, engagement, friendship, family and favourite quotes. 


I have heard that remembrance images are free, is that right?
Yes, I do not charge for the creation of a remembrance image. This is a service that I offer free to New Zealand residents who have suffered the tragic loss of a baby or young child.

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